My tracking shows the order was delivered but I never received it!

Updated 10 months ago by Patricia Huxtable

Thanks for letting us know! We're sorry that your order hasn't turned up yet.

It's very common for couriers to mark packages as delivered before they actually are. So, we encourage you to wait an additional 1-2 business days to give the courier the opportunity to deliver it.

In the meantime, you can check with your household members, neighbours and mailbox for your parcel. Also, we do suggest to contact your three nearest post offices in case it was delivered there instead.

If your parcel still hasn't turned up, please feel free to reach out to our support at We're happy to help.

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